Troubleshooting

If you have a question or an issue, these steps can help you find a solution.

1. Make sure your system meets the requirements. See FileMaker Server technical specifications.

2. Install the latest FileMaker Server update.

3. Check the documentation and release notes on the FileMaker website.

4. Problems with FileMaker Server typically occur in the following areas. See these Help topics:

•Admin Console problems

•General problems

•Network problems

•Problems seen by clients

•FileMaker Server event log messages

•Improving performance

5. You can search for answers in the FileMaker Knowledge Base.

6. Post a question on the FileMaker Community.

Notes 

•If FileMaker Pro Advanced is already running while the Database Server is starting on the same machine, the Database Server will start and then stop. Stop FileMaker Pro Advanced, then start the Database Server. If this problem persists, restart your computer, then start the Database Server before starting FileMaker Pro Advanced.